help

MHC is a spy app and we’ve made it so stealthy that many users don’t even aware they’ve already successfully taken a lot of images & videos.

After all you won’t want it to have a lot of visual feedback that draws attention from people around you. So please just take a look at these FAQs and you’re on your way to become a professional spy.

  1. Step by step image shooting & video recording
  2. Where are my image and video files?
  3. How to use the front camera?
  4. Where do I input the license key?
  5. What permissions does MHC require? Is my data safe?
1. Basic image shooting & video recording

Follow these simple steps to get familiar with how MHC works.

  1. open MHC
  2. press the “Image” button, MHC will turn to a black & blank screen
  3. touch anywhere on the screen to shoot, keep doing it for around 30 seconds
  4. hit the device’s “back” button to return to the main screen
  5. press the “Video” button, MHC will turn to a black & blank screen and start recording automatically. Leave it there for one minute
  6. hit the device’s “back” button to return to the main screen
  7. press the “Summary” button, under the “File Protection” section it shows you where your files are stored on your device / sdcard
  8. hit the device’s “back” button to quit MHC
  9. open the Android Gallery and see the images & videos just taken. (it may take a few moments for Android Gallery to show the new files, this varies on different devices)
  10. use a file exploring app like Astro or ES File Explorer to browse the file storage location you see above
2. Where are my image and video files?

On MHC’s main screen, press the “Summary” button and it’ll show you all your settings at a glance, including where your files are stored.

Under normal mode, your image and video files taken by MHC will show up in the Android Gallery. However, once you enable “Hide images and videos”, MHC will store the files into another hidden location and the Android Gallery will not be able to see these files. You can check with the “Summary” option again to see where it is.

Note that:

  1. when you enable “Hide images and videos”, MHC changes the storage location for all subsequent photo & video shooting so all new files are stored under the hidden location. Existing files are not moved and the existing files will still show up in the Android Gallery
  2. this is done by design, because before shooting you should already know what you’re going to shoot and whether you’ll want to hide the files from the Gallery
  3. existing files’ visibility in the gallery will not change with this option because if that’s the case it’ll be very very dangerous. E.g. sometimes you might disable this option and what if someone borrows your device and sees all your hidden pictures in the Gallery then? The current design of MHC avoids this
  4. to access the hidden files, you can use a file exploring app like ES File Explorer. But you’ll need to enable its “show hidden files” option. Alternatively you can connect your device to a computer and you can manage your files
  5. in PREMIUM edition when you enable this option, you can also change the video & image storage folder names, file prefixes and extensions. This provides an extra layer of protection so even in the very rare case that someone take away your device and connect it to the computer, they still won’t know those’re image & video files
3. How to use the front camera?

Google’s official Android platform supports front camera shooting from Android 2.3. This happened in late December 2010 and we already added this support into MHC within a week.

On devices running Android 2.3 or above you would see a “Use Front Cam” main menu option. Simply choose this option to toggle between using the back and front cameras.

However, for devices with Android 2.2 or below, the standard Android platform actually doesn’t support the front camera on these devices. Your bundled camera app might be able to use the front camera because the device manufacturer has made their own changes to the Android firmware on your device, making your firmware non-standard. But unlike Google’s standard, published Android platform, these firmware changes from the manufacturers themselves are not made available to other 3rd party developers like us. So the result is that only the manufacturer’s own bundled camera app can access the front camera on your device.

What we can do, as a responsible developer, is to follow the official, standard Android platform from Google, to provide support from Android 2.3. So every device that gets updated to Android 2.3 would immediately gain front camera support with MHC right away.

4. Where do I input the license key?

Google requires us to use their own in-app billing without license key activation on the PlayStore. So starting from MHC v2.2, MHC downloaded from Google PlayStore uses Google’s in-app billing (Google Wallet) upgrades and there is no license key input for that.

But don’t worry, we actually publish the same product in 2 different channels:
1. Google PlayStore, with Google Wallet being the payment method
2. Our own website, with Paypal / license activation being the payment method

MHC installed through both channels are identical. It’s like we make the same product available in two different stores. Google Wallet has its own problems, it is not as reliable and not as popular as Paypal. So for every future update of MHC, we’ll publish it to both channels so all users can benefit from the upgrade.

To install the license key activated package of MHC, simply install it from our website’s downloads section. After installation of this package you will find the license key input again.

Don’t worry about re-installing the app or even resetting your device. MHC installed by both channels support multiple re-installation & re-activation.

5. What permissions does MHC require?

We ourselves being professional software developers who focus on producing high quality security software solutions, we regard our users’ privacy and security our top priority. That’s why in designing MHC we require the absolute minimum set of permissions so that MHC can offer its advanced features without compromising user security.

Unlike other developers, we’re totally open to discuss what permissions we need, and more importantly explain to our users why we need them. Below is the full list of Android permissions that MHC asks for:

CAMERA & RECORD_AUDIO
– MHC needs these permissions to take pictures and videos for you

VIBRATE
– MHC needs this permission so you can choose to enable vibration feedback upon shooting

WRITE_EXTERNAL_STORAGE
– MHC needs this permission to save the image and video files to your external storage (e.g. sdcard)

WAKE_LOCK & WRITE_SETTINGS
– MHC needs these permissions to adjust the screen brightness and make sure your device doesn’t sleep while shooting, thus keeping your shooting stealthy and safe

BILLING
– MHC needs this permission to comply with Google’s PlayStore policy, while offering you the most advanced professional spy shooting features in upgraded versions

That’s all for our Google PlayStore version.

In early versions of MHC we required Internet access because of MHC’s built-in Support Ticket System. Now we’ve even removed that so users can be 100% sure MHC does not (and cannot) send out any data from their devices.

For users who want to send us support tickets for technical diagnosis, you can install MHC from our website. Our website’s license key version still requires Internet permission for license activation. So the built-in Support Ticket System still runs well on that version.